Delta to offer up to $10K to passengers on overbooked flights

Ivan Yates  Source Sam Boal

Ivan Yates Source Sam Boal

On Thursday, Dao's lawyer held a press conference saying that following the incident, Dao, 69, suffered a "significant concussion", a broken nose that will require reconstructive surgery, two lost teeth and other injuries. "United pilots are infuriated by this event", MEC says in its statement.

When still no one volunteered, why didn't the airline go higher with the offer which in the United States can rise to US$1,350 per affected passenger? "They have treated us less than maybe we deserve". United Airlines said the crew had selected four passengers to remove from the plane to make room for employees who needed to be in Louisville. He was allowed to practice medicine in 2015, however, provided he met certain conditions.

The agency did not immediately respond to AFP's request for comment.

United said it will share results of a review of its policies around oversold flights, and actions it plans to take, by the end of the month.

The idea is that the airline will make decisions on who to boot from a flight at the gate or lobby area. before the passengers board the jet.

But Jeff Redding, who is in charge of safety and security at the Chicago Department of Aviation, which operates O'Hare International Airport, says airport security officers are not supposed to respond to such calls.

"We are urging members of Congress to use this as an opportunity to put in place consumer protections that now either don't exist or aren't being enforced by the Department of Transportation", said Sally Greenberg, the group's executive director.

And then, a collective face palm could be heard from public relations professionals everywhere when the United CEO Oscar Munoz publicly placed the blame on the passenger.

The odds of being bumped are at the lowest rate they've been in the past 26 years, AP reported, with just one in 16,000 passengers getting bumped.

"This ensures situations like Flight 3411 never happen again", she said. That's the category Dao belonged in, or as United originally termed it - this is not a joke - he "refused to volunteer". In this case the good doctor's "privilege" was revoked for because plane was overbooked. Kenneth Quinn, a partner at the law firm Pillsbury Winthrop Shaw Pittman who represents airlines, pointed to the contract of carriage.

If any changes do come out of the uproar over Dao, they're more likely to be measures encouraging airlines to work harder to avoid bumping passengers against their will, rather than strict limits, Harteveldt said.

American updated its contract of carriage on Friday, said spokesman Ross Feinstein.

Even Quinn thinks United will choose to settle.

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