United reducing overbooking, increasing incentive cap to $10k following Dao incident

Munoz sent the panel a letter Wednesday in response to senators' questions, in which he said the airline crew had been designated "must-ride" on the oversold Chicago-Louisville flight because they were scheduled to operate a flight out of Louisville the next morning, and their original flight had been delayed.

Hobart said the airline offered compensation to the breeder but would not disclose the amount. She said Simon had been purchased by a celebrity whom she did not identify. At first, he didn't believe it. Bergdale says "we'd built a pen and had toys all ready". "It's sort of a sad deal", he said.

Bergdale, who manages farmland investments, says the rabbit cost his boss 415 pounds ($530) and shipping was 1,400 pounds ($1,800).

Dao's attorney, Thomas Demetrio, in a statement early Thursday applauded United for promptly making policy changes that he said are "passenger friendly and are simple, commonsense decisions on United's part to help minimize the stress involved in the flying experience".

"We're still in the mourning process", he said.

United had the second-highest rate of animal deaths on flights past year (2.11 deaths per 10,000 animals), though Hawaiian Airlines' rate was significantly higher (3.99 per 10,000 animals).

It additionally reported the second highest incident rate after Hawaiian Airlines, which saw the death of three out of the almost 8,000 animals traveling with them in 2016. The airline transported 109,149 animals a year ago, second only to Alaska Airlines with 112,281.

The bunny was on his way to a new owner and died in the cargo hold area while waiting for a connecting flight, Edwards told CNN.

United Airlines in 2016 reported nine animal deaths and another 14 injuries out of the 109,149 pets carried by the airline.

United acknowledged four failures that day.

"Travel can be stressful for animals", Hobart said, adding that the carrier has plenty of tips for those who do decide to ship their animals.

The changes are the result of an examination of the airline's procedures in the wake of the forced removal of passenger David Dao from United Express flight 3411 on April 9th. Then, most egregiously, the company had Chicago police officers drag a paid passenger off of a flight to make room for a crew member.

United Airlines Chief Executive Oscar Munoz said less than one passenger was involuntarily denied boarding per 23,000 on an average past year, responding to questions from lawmakers regarding the rough removal of a passenger from one of its flights.

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