United Airlines and ejected passenger reach a settlement

United Airlines and ejected passenger reach a settlement

United Airlines and ejected passenger reach a settlement

The announcement comes just hours after the airline announced that it will no longer require seated passengers to give up their seats as it had with Dao.

The amount Dr Dao received remains confidential, as stipulated by the agreement.

"We breached public trust, and it's a serious breach", Munoz said in an exclusive interview earlier Thursday with NBC News' Lester Holt, adding that he had introduced changes at the company because "a circumstance like we've all witnessed should have never happened, never happened". Dao's flight out of Chicago was overbooked, and United randomly selected him to be removed from the plane (which they had no legal right to do).

Munoz, who took the helm at United in 2015 as part of an effort to improve customer relations, has faced calls to step down after referring to Dao as "disruptive and belligerent" in a statement following the incident. "For this acceptance of accountability, United is to be applauded".

Demetrio praised United for taking "full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago". According to his lawyer, Dao suffered a concussion, broken nose and sinus injury.

A struggle ensued between Dao and the officer in the isle of the aircraft. They have been all put on leave for investigation launched separately by the city authorities. "He stood in front of the world and has stated that, 'We, United, take full responsibility'".

"I hope corporate America notices when you goof up, people respect you a heck of a lot more when you admit it, instead of making people go through three years of depositions, motions, court hearings". Carriers still have to transport other pilots and crew members to work, and an air marshal could also need a seat. Then, as several people trained their phone cameras on Dao, one of the officers wrenched the man from his seat and dragged him down the center aisle of the plane.

United said earlier on Thursday it would create a new check-in process that would allow passengers to volunteer to give up their seats for compensation, and it increased the limit of that compensation to $10,000 from $1,350.

The incident took place on April 20, but was first reported on Wednesday by British newspaper The Sun.

The fallout from the incident has been considerable for both the airline - which has announced policy changes as a result of it - and Mayor Rahm Emanuel's administration, which last week began rebranding the aviation police department as a "security" force, stripping the word "police" off officers' uniforms and their vehicles.

The airline has vowed to reduce, but not eliminate, overbooking.

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